Refund policy

RETURN POLICY OF ETHNOCARE

Thank you for choosing Ethnocare, where we are devoted to providing quality and assured safety in our medical devices. Our dedication extends to ensuring the safety, purity, and efficacy of our products, particularly given their significant roles in supporting health and wellness.

Return Restrictions for Medical Devices:

Given the unique nature of Ethnocare products, we have instated vital policies regarding returns:

No Returns on Opened or Used Products: 

Owing to the singular-patient use and medical application of Ethnocare devices, we cannot accept any returns once the product packaging has been opened or the product has been utilized. This policy is resolute and in place to safeguard the integrity, safety, and hygiene of our products.

Defective or Damaged Items: 

Should you receive a product that is defective or damaged upon arrival, it is imperative that you contact our customer service team without delay. We are committed to resolving any issues expediently and may replace the item free of charge.

Unwavering Commitment to Safety: 

This stringent return policy guarantees that every patient receives a new, uncompromised device, upholding the paramount standards of safety and hygiene. As Ethnocare devices are designed for single-patient use, once a product has been opened, it cannot be resold or repurposed.

Reporting Issues or Concerns: 

If there are any concerns or issues with your purchase, we encourage you to reach out to our customer service team at your earliest convenience. We are here to assist you and assure your satisfaction.

Contact Information:

Email: Clinics@ethnocare.com

Phone: +1 418-934-5669

125 Boulevard Charest E Étage #2, Québec, QC G1K 3G5

 

Your understanding and cooperation with this policy are greatly appreciated. At Ethnocare, our principal focus is the health, Comfort and safety of our customers, and we firmly believe that this policy mirrors that commitment.

Thank you for your trust in Ethnocare. We are here to support you at every step of your journey.

Warm regards,

The Ethnocare Team