Refund policy
RETURN POLICY OF ETHNOCARE
RETURN POLICY OF ETHNOCARE
Thank you for choosing Ethnocare, where we are devoted to providing quality and assured safety in our medical devices. Our dedication extends to ensuring the safety, purity, and efficacy of our products, particularly given their significant roles in supporting health and wellness.
No Returns or Refunds:
All Ethnocare products, including the Underlay, the Overlay, and all accessories are sold on a final-sale basis. Ethnocare does not accept returns or exchanges and does not offer refunds, credits, or reimbursements for these products under any circumstances besides defective or damaged Items, including where packaging is unopened. By placing an order, the customer acknowledges and agrees that these items are non-returnable and non-refundable.
Return Restrictions for Medical Devices:
Given the unique nature of Ethnocare products, we have instated vital policies regarding returns:
No Returns on Opened or Used Products:
Owing to the singular-patient use and medical application of Ethnocare devices, we cannot accept any returns once the product packaging has been opened or the product has been utilized. This policy is resolute and in place to safeguard the integrity, safety, and hygiene of our products.
Defective or Damaged Items:
Should you receive a product that is defective or damaged upon arrival, it is imperative that you contact our customer service team without delay. We are committed to resolving any issues expediently and may replace the item free of charge.
Unwavering Commitment to Safety:
This stringent return policy guarantees that every patient receives a new, uncompromised device, upholding great standards of safety and hygiene. As Ethnocare devices are designed for single-patient use, once a product has been opened, it cannot be resold or repurposed.
Reporting Issues or Concerns:
If there are any concerns or issues with your purchase, we encourage you to reach out to our customer service team at your earliest convenience. We are here to assist you and assure your satisfaction.
Contact Information:
Email: Clinics@ethnocare.com
Phone: +1 418-934-5669
500-240 rue Saint-Jacques, Montréal, QC, Canada, H2Y 1L9
Your understanding and cooperation with this policy are greatly appreciated. At Ethnocare, our principal focus is the health, comfort, and safety of our customers, and we firmly believe that this policy mirrors that commitment.
Thank you for your trust in Ethnocare. We are here to support you at every step of your journey.
Warm regards,
The Ethnocare Team