Privacy policy
Privacy Notice
At Ethnocare, where innovation intersects with care, we stand firmly rooted in the belief that your privacy is not to be compromised. Your trust propels our advancement, and safeguarding the sensitive information you share with us is a responsibility we take seriously.
In our relentless pursuit to innovate in the orthopedic field, Ethnocare ensures that the personal and medical information you entrust us with is treated with discretion and security. Our Privacy Policy is a solemn commitment towards ethical and responsible data handling practices.
This policy delineates our approach towards managing your data, outlining how we collect, utilize, and secure your personal information as you engage with our devices and services. Engaging with Ethnocare means entrusting us with certain aspects of your health and personal data, and we strive to honor that trust with absolute transparency and unwavering dedication towards your privacy.
Responsible
Contact information :
Ethnocare Inc. 125 Boulevard Charest E Étage #2, Québec, QC G1K 3G5
You may reach us at : clinics@ethnocare.ca or by phone at +1 418-934-5669
Use of our website
Secure provision of Ethnocare’s Website
When you visit our website, the web server temporarily collects the following information and stores such information in server log files:
Browser type and version,
Operating system used,
Referrer URL,
Browser string
Hostname of the accessing computer,
Time of the server request, and
IP address.
Purposes:
Ethnocare's interest is the secure and functional operation of the website. The logged data is used for the purpose of data security, such as to defend against attempts of attack on our web servers. We reserve the right to carry out statistical evaluation of anonymous data records.
Legal basis:
We have a legitimate interest in ensuring data security and trouble-free operation.
Storage periods or criteria for determination:
The data will be deleted after 180 days.
Online Contact Form :
You can ask questions or share your story with us through various contact channels on our website.
In case you contact us, we process the following categories of data, for example:
Contact information
First name, last name
Email address
Phone
Topic-specific information
Your relationship to Ethnocare (e.g., interested party, user, medical supply store, etc.)
Content you wish to share with us (e.g., photos and videos)
Content of your inquiry
Inquiry specific information
Purposes:
Ensuring that your inquiry is processed quickly in accordance with Ethnocare's quality standards. This includes record, allocation and processing of the inquiry by the relevant company departments.
Legal basis:
You provide your consent for data processing when you fill out the contact us form of Ethnocare.
Storage periods or criteria for determination:
In case you send us a contact request, we will store this data for the duration of processing your request. Further storage may be necessary, depending on separate storage obligations with regard to your query.
When sharing your story :
If you want to share your experience with Ethnocare’s team, as a person with limb loss or limb difference, we process the following information:
Contact information
Name*
Email*
A description of yourself or feedback*
Type of amputation/disability
Photos
Mandatory data in contact forms, which are absolutely necessary to answer your request, are marked with an asterisk *.
Purposes:
Ensuring that your inquiry is processed quickly in accordance with Ethnocare's quality standards. This includes record, allocation and processing of the inquiry by the relevant company departments.
Legal basis:
You provide your consent for data processing when you share your story through the contact form or by email.
Storage periods or criteria for determination:
In case you share your story with us, we will store this data for the duration of processing your request. Further storage may be necessary, depending on separate storage obligations with regard to your query.
Product Trial, Education Event, Other Event
Our team may receive personal information during a product trial, interview, education event or other event, such as:
Contact Information
Name
Sex
Gender
Date of birth
Age
Emergency contact person
Emergency contact phone number
Occupation
Clinical Information
Diagnosis
Body weight
Amputation details
Limb and body measurements
Mobility grade
Patient’s activities of daily living
Sports participation
Use of existing device and any assistive device
Use of colostomy bag
Whether the patient has any other limitations that could impact fitting
Whether the patient is suffering any illnesses
Whether the patient participates in physical therapy
Whether the patient was injured at work
Patient allergies
Photos of patient’s residual limb and previous devices
X-rays
Videos
Doctor’s reports
Medical insurance
Thomas Test Measurements
Alignment
Deformities
Customer name
Customer address
Company name
Company email
Company phone
Company fax
Profession
Certification Number
State License Number
Credentials
Purposes:
We receive this information to facilitate either a patient product trial, clinician education event or an interview.
Legal basis:
We have a legitimate interest in processing this data to provide services.
Storage periods or criteria for determination:
We will store this data for the duration of providing the intended use (i.e. development of a product). Further storage may be necessary, depending on separate storage obligations with regard to your query.
When, how, and to whom we share information
Ethnocare may share your information with its subsidiaries and affiliates.
We do not sell your personal information, except in conjunction with a corporate sale, merger, dissolution, or acquisition. If Ethnocare sells all or part of one of its product lines or divisions, your information may be transferred to the buyer.
We may also disclose your personal information to our financial, insurance, legal, accounting and other advisors that provide professional services to us. We may disclose your personal information in the event that we are (i) subject to negotiations for the sale of our business or part thereof to a third party, (ii) are sold to a third party or (iii) undergo a re-organization. We may also need to transfer some or all of your personal information to the relevant third party (or its advisors) as part of any due diligence process or for the purpose of analyzing any proposed sale or re-organization. In addition, we may transfer your personal information to a third party, such as a re-organized entity or third-party purchaser, or an acquirer or licensee of an existing marketed product or investigational unapproved compound or asset, to be used for the same purposes as set forth in this Privacy Notice.
There may be times when Ethnocare may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law or regulation. Ethnocare may also disclose your personal information to third parties when needed to: enforce this Privacy Notice and the other rules about your use of this website; protect the rights or property of our customers, the public, Ethnocare or others, and to exercise, establish or defend Ethnocare’s legal rights; protect someone's health, safety or welfare; comply with laws, regulations, court orders or other legal processes.
To private entities that provide services for you on their own responsibility or in connection with an Ethnocare contract. This is the case, if you commission services from private agencies, if you agree to such integrated services or if we integrate private agencies due to legal permission. If, in the course of processing, we nevertheless disclose your data to third parties, transfer it to them or otherwise grant them access to that data, this will also be done exclusively on the basis of one of the legal bases mentioned.
To government agencies to which we transfer certain data due to legal obligations.
Information on the use of cookies and other technologies
To ensure that our website works securely and properly and to offer you relevant products and services, we and our service providers use cookies and other technologies on our websites. When we use cookies, we may use “session” cookies (that last until you close your browser) or “persistent” cookies (that last until you and/or your browser delete them). For example, we may use cookies to remember your personal preferences, such as sections of the website that you visit frequently, your user ID, or other settings so you do not have to set them up every time you visit, and we may use cookies to serve you relevant advertising tailored to your interests.
We may use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of Ethnocare services and report on activities and trends. This service may also collect information regarding the use of other websites, Mobile Apps and online resources. You can learn about Google’s practices by going to https://policies.google.com/privacy/google-partners, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout. Certain Services may have additional cookies and we will provide you with additional information in the specific terms, privacy notices and/or consent forms for those services.
Hyperlinks to third party websites
This website may contain links to other non-Ethnocare websites. The links are provided to you for your convenience, but Ethnocare does not review, control, or monitor the privacy practices of websites operated by others. This Privacy Notice does not apply to other websites, including other Ethnocare websites not operated by our North American region. We are not responsible for the performance of websites operated by third parties or for your business dealings with them. We recommend that you review each website's privacy practices and make your own conclusions regarding the adequacy of these practices.
Your rights
You may have certain rights and choices regarding our processing of your personal data. Depending on your jurisdiction, applicable law may entitle you to additional consumer rights, including the right (with certain limitations and exceptions) to:
Know the categories and/or specific pieces of personal information collected about you, including whether your personal information is disclosed, and with whom your personal information was shared.
Access a copy of the personal information we retain about you
Request deletion of your personal information
We reserve the right to verify your identity in connection with any requests regarding personal information to help ensure that we provide the information we maintain to the individuals to whom it pertains and allow only those individuals or their authorized representatives to exercise rights with respect to that information. If you are an authorized agent making a request on behalf of a consumer, we may require and request additional information to verify that you are authorized to make that request.
We reserve the right to deny your request if we cannot verify your identify. Where we deny your request in whole or in part, we will endeavor to inform you of the denial and provide an explanation of our actions and the reasons for the denial.
We will not restrict or deny you access to our website because of choices and requests you make in connection with your personal information.
You may exercise any of your rights in relation to your personal information by contacting us using the details provided under the contact information section.
Changes to this privacy policy
We will revise this privacy notice whenever changes are made to this website or other reasons that require it. You will always find the current version on this website.
State of declaration: October 10, 2023
Further privacy notices
Right to access. A consumer has the right to access the information or categories of information collected about a consumer, the information or categories of information shared with third parties, or the specific third parties or categories of third parties to which the information was shared; or, some combination of similar information.
Right to correct. A consumer has the right to request that incorrect or outdated personal information be corrected but not deleted.
Right to delete. A consumer has the right to request deletion of personal information about the consumer under certain conditions.
Right to opt out of certain processing. A consumer has the right to restrict a business’s ability to process personal information about the consumer.
Right to portability. A consumer has the right to request personal information about the consumer be disclosed in a common file format.
Right to opt-out of the sale of personal information. A consumer has the right to opt out of the sale of personal information about the consumer to third parties. Ethnocare does not sell personal information to third parties, except in conjunction with a corporate sale, merger, dissolution, or acquisition.
Right against automated decision making- A prohibition against a business making decisions about a consumer based solely on an automated process without human input