How to Get in Touch with Ethnocare’s Team
If you are a lower limb amputee—whether you’ve experienced a transtibial amputation or a transfemoral amputation—you already know that comfort, fit, and day‑to‑day stability are essential to mobility and quality of life. Research consistently shows that limb volume variation is one of the biggest challenges faced by transtibial amputees and transfemoral amputees, often leading to discomfort, instability, and the over‑use of prosthetic socks to compensate for volume changes.
At Ethnocare, our mission is to support prosthetic innovation that helps users manage real‑world challenges like socket fit and daily mobility. One of the questions we are asked most often is simple but important:
“How can I get in touch with Ethnocare, and how do I access the Overlay?”
This article walks you through the easiest ways to contact us, explains how distribution works, and helps you understand the next steps—wherever you are in the world.
Why Reaching the Right Team Matters
Scientific literature shows that lower limb amputation often leads to long‑term physical and functional adaptations. Changes in residual‑limb volume can occur daily due to activity level, temperature, health status, or time of day. These variations are commonly managed with prosthetic socks, but sock management alone is not always sufficient and can impact comfort and suspension consistency.
Modern prosthetic innovation like the Overlay focuses on solutions that adapt dynamically to the limb rather than forcing the user to constantly adapt the socket themselves. That’s why having direct access to the right clinical and technical support is critical—both for users and prosthetists.
How to Contact Ethnocare Directly
Getting in touch with us is easy. We encourage users, clinicians, and partners to reach out through the channel that feels most convenient.
📧 Email (Primary Contact)
For all product questions, access requests, or clinical guidance, you can contact us directly at:
This email connects you with our team, who can:
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Answer questions about the Overlay
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Guide you on how to obtain the product
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Connect you with a local distributor or prosthetist
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Support you if you are located in a region without direct distribution
📱 Social Media
You can also reach us through our social media platforms. These channels are ideal for quick questions, updates, and seeing how other lower limb amputees use the Overlay in daily life:
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LinkedIn – Professional updates and clinical insights
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Instagram – Real‑life use cases, testimonials, and prosthetic innovation
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Facebook – Community‑focused discussions and announcements
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TikTok – Short educational and user‑driven content
If your question becomes more technical or clinical, we may redirect you to email to ensure you receive the most accurate support.
How to Get the Overlay
If You Live in a Region With a Distributor
If you are located in a country where Ethnocare has an official distributor, the best and fastest way to get the Overlay is through your prosthetist.
Your prosthetist can:
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Assess whether the Overlay is appropriate for your situation
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Integrate it into your existing prosthetic setup
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Ensure compatibility with your suspension method
The Overlay is compatible with all suspension systems, including suction, pin‑lock, vacuum, sleeves, straps, and hybrid systems.
If You Live in a Region Without a Distributor
If you are not located in a region where we currently distribute, don’t worry—you can still contact us directly.
Simply email clinics@ethnocare.ca, and our team will:
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Explain the available options
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Walk you through the appropriate process to access the Overlay
Where Ethnocare Is Distributed
Ethnocare currently distributes its products in multiple regions across North America, Europe, South America, Africa, and the Asia‑Pacific.
Below is our Distribution Map, highlighting the countries where our products are available through local partners.
If your country appears on the map, we recommend starting the conversation with your prosthetist. If not, our team is always available by email to guide you.
Supporting Long‑Term Mobility
Extensive research in rehabilitation medicine, biomechanics, and prosthetics confirms that managing limb volume variation is essential for long‑term comfort, stability, and mobility following lower limb amputation. Whether you rely heavily on prosthetic socks or are exploring new solutions, access to the right information and support makes a measurable difference.
At Ethnocare, we believe that innovation goes beyond the product itself—it includes education, accessibility, and ongoing dialogue with users and clinicians.
Get in Touch
If you have questions, want to explore whether the Overlay could help you, or simply need guidance on next steps:
📧 clinics@ethnocare.ca
📱 Connect with us on LinkedIn, Instagram, Facebook, or TikTok
We’re always happy to hear from you and support your mobility journey.
